MABPRO™

MANAGEMENT of ASSAULTIVE  BEHAVIOR™

PROFESSIONAL CRISIS NEGOTIATION TRAINING

MAB ®

This fully customizable, MABPRO Management of Assaultive Behavior®  (MAB)®  violence prevention and de-escalation program will cover the essential and trusted methods of crisis negotiation, which when utilized in the stages prior to any physical intervention or assault that personnel might be faced with, will in most cases, prevent the need for any physical intervention.  And in the event that the intervention becomes physical in nature, the program will then address the methodology to protect those in danger and defend oneself humanely and safely, as well as how to help effectively manage the assaultive situation, individually and as a group. 

We at MABPRO™ feel that any physical intervention between staff and clients is an absolute last resort when it comes to helping to manage behavior and creating a higher level of safety within the healthcare setting and that is why we are committed to providing a Restraint Free program and methodology to those organizations who believe in and require a Restraint Free Policy.

This program is a must for anyone who desires to feel more confident and empowered within their own abilities to react properly when faced with an unexpected or potentially harmful situation, as well as to help develop a cohesive and productive team of individuals to work with.  Feeling safer and more confident to deal with difficult situations is especially important these days as the world has taken such an unpredictable turn within the last few years and being able to act quickly and defensively has become an essential survival tool to emulate.  We will not only teach you and your employees to defend themselves verbally, but physically as well, within a manner which reduces the potential risks for physical injury, both for the client and staff.  Your staff will gain a new sense of security and confidence by learning these proven techniques that do not rely on strength in any way, but rather balance and leverage, so anyone, no matter what their size, can now learn and actually perform these humane maneuvers and thus keep themselves and those around them, safe and free from injuries.

The goal of this training is to assist the participating employees in developing the skills necessary to recognize the signs of a person escalating to the point of possible violent behavior and then to confidently intervene after recognizing those signs of escalation by a client or individual, in hopes of avoiding a possible violent situation, or in the face of a violent situation already occurring.  Following the training, personnel should be able to feel more comfortable with knowing how to properly recognize warning signs of a potential crisis within the workplace, whether the individual who is perpetrating the assault is directing it toward others or themselves.  Once that has been established, they then will be able to react appropriately, defuse effectively, or respond physically if necessary, while ensuring the safety of the clients, themselves and any personnel or individuals within the milieu of the healthcare or business facility.

As a result, this workshop focuses primarily and more importantly on the proper identification of the situation at hand, the essential concepts of negotiation and de-escalation to initiate, the appropriate responses that will not escalate the problem, the effective verbal interventions that can defuse the client or aggressive individual and the safe redirection of the incident into a calm and therapeutic one.  This philosophy and training can, when applied properly, transform some of the most difficult scenarios into ones in which the employees will learn, both effective ways to de-escalate potential assaults within the workplace, while gaining a strong sense of confidence when faced with a potentially violent situation, in order to help avoid a physical one.  Students will learn new ways to react and respond to any situation, guaranteed.

WORKSHOP GOALS

Upon completion of this course, employees attending the workshops will be able to:

• Understand the concept of when and whether employees have the legal right to step in physically when faced with an aggressive, or potentially assaultive individual, as well as realize that a gray area exists between each employee’s interpretation of their own level of perceived threat which dictates their response to the aggressive individual.
  

• Understand the concept that every intervention or response between the employee and an individual threatening, or inflicting violence, needs to involve the team approach and reaction, rather than a singular one if the outcome is to be a successful and therapeutic conclusion and that this approach is essential to creating and strengthening the team within the facility.  Students will also examine the importance of thinking preventatively.
  

• Understand the concepts forged from standard crisis negotiation training, of focusing on what is behind any aggressive behavior instead of focusing on the behavior itself, in order to create an understanding of the root causes of the situation instead of the situation itself.  Once this concept has been established and demonstrated, the participants will be able to help direct the incident from a volatile one, into a calmer and therapeutic intervention that will not simply end as a “controlled” incident, but instead, one in which the aggressive individual actually benefits therapeutically from the process.
  

• Understand our own reactions to assaultive or potentially assaultive behavior in a therapeutic way that is beneficial for both ourselves and the aggressive individual by examining their recognition, reactions and response to violence or aggression.
  

• Understand the three important elements of the custom-developed, “Intervention Triad,” which include concepts and examples of Teamwork, Communication and effective Plan of Action, known to all employees involved in the response when dealing with an escalating, aggressive, or violent encounter in order to help ensure a successful and therapeutic resolution to the situation.
  

• Understand the importance of utilizing one experienced Team Leader when responding to an escalated, aggressive, or assaultive situation and that only the Team Leader either chosen or elected, should be the one communicating with the escalated or hostile individual, so as to direct, or re-direct the focus between the employee and the client and therefore better lead the encounter to a more successful and therapeutic resolution.
  

• Understand the importance of body language, both exhibited by clients and employees.
  

• Understand the five phases of the Assault Cycle and how it maps out and explains both physical, emotional and psychological behavior responses and how that applies to the clients, employees and the facility’s milieu.
  

• Understand both internal and external factors responsible for triggering escalation and assaultive behavior and how to effectively assess and respond to the individual situation to help calm and resolve the encounter to help prevent a physical response.
  

• Understand the crisis negotiation-based concept of using re-direction and/or distraction techniques when confronted with an escalated, aggressive or assaultive interaction between employees and clients, or unknown individuals when facility resources offering assistance might not be available yet and so how to utilize either singular and/or a team-oriented response in order to de-escalate and protect oneself in the process.
  

• Understand the twelve elements of Active Listening during the negotiating process.
  

• Understand and demonstrate the concepts and importance of a distinct Plan A, Plan B and Plan C protocol during a team-oriented effort, as well as the Crisis Negotiation-based twelve step Active Listening Format to help ensure the staff are negotiating correctly and creating an environment of calm instead of chaos.  Students will be able to map out the steps for their own, in order to build a better team and therapeutic outcome to the crisis, as well as to help the patient realize a healthier decision making process.
  

• Understand the importance and content of an appropriate and therapeutic dialogue between the employee and the escalated, aggressive or assaultive individual during the de-escalation or physical containment process and how this either can calm or fuel a situation.  Examples will be learned of what dialogue to offer and how to deliver that dialogue so the escalated or aggressive encounter will be more likely to resolve within a successful and therapeutic outcome.
  

• Understand and demonstrate humane, non-injurious, restraint-free, regulatory agency-compliant and simple, yet effective evasive self-defense techniques when faced with an assaultive or potentially assaultive encounter, rooted from some of the oldest protective arts ever developed.  This section is approached very carefully and the emphasis on defending minimally and escaping immediately in order to protect oneself and obtain assistance from support staff, is stressed heavily in order to create a safe and more effective solution to the situation.  It must be understood that the evasive techniques taught within this workshop are extremely assailant-friendly and is not designed to injure the assaultive person, only evade them quickly without using an aggressive response in return, even when the individual is attempting to use deadly force.

Every technique is very simple to learn and perform and even the smallest participant in the workshop will be able to evade a large and powerful individual attempting to harm them, all without having to cause injuries to the assaulting party.  As a matter of safety and compliancy, the protocols of physical defense will only be taught within the appropriate situations and will be strongly discouraged against individuals who are not as much of a physical threat, or could suffer damaging affects from a physical intervention, such as children, elderly, disabled, injured or pregnant individuals.  This is the reason why assault training needs to be conducted by qualified, experienced instructors who understand the subtle needs and reactions to potentially aggressive situations, who practice and teach the most appropriate and safe-minded responses, in order to help create a more safe-minded employee, rather than a reactive one.    

• Understand and demonstrate simple, physical containment intervention techniques, utilizing two, three, four and five person team-coordinated efforts, as well as how to utilize the extra support staff who might also respond to the situations.
  

• Understand the concept and importance of recording assaultive incidents to meet the facility’s and all outside agency’s documentation requirements.
  

• Understand and demonstrate the debriefing process between the employees and the aggressive individual, when appropriate, or when the individual is a client of the facility.  We will address this section in order to establish the possible reasons for the aggressive act and how we as staff can help to prevent a similar incident from happening in the future and to help the aggressive individual process the therapeutic value of the incident.  By doing this, the employees can also learn how to read the individual’s early warning signs better, as well as how the client can learn how to communicate more effectively to the employees, all with the intent of preventing a further act of aggression occurring from that individual in the future. 
  

• Effectively utilize the debriefing process with the affected employees, to examine and forensically dissect the incident itself, so as to learn from the outcome, why the incident occurred and what staff might have done to prevent the situation in the first place.
  

• Demonstrate and practice within one or more role-play situations effective de-escalation and negotiation techniques for several different types of patient behavior, utilizing individual and team-oriented interactions by the participants.  Once presented with the escalated, aggressive, or assaultive situations, then students will be able to respond appropriately, either individually or within the team-oriented approach to de-escalate or physically contain the situation arriving at the best solution while doing so.  Following the role-play scenarios, participants will then discuss ways that the staff correctly, or incorrectly reacted to and resolved the situation, how they might have been ineffective, what they did to help the incident, or how they contributed to the escalation process.
  

• Discuss what each student learned from the workshop, along with ways to develop and enhance the teamwork within the facility, as well as to examining their own issues and responsibilities of how to create a more compassionate, effective and therapeutic staff.
  

• And finally, the students who attend the workshop will realize and obtain a greater understanding of why they should and need to take the training in the first place.
  
  
  

  The Training provided is also recognized as a CE provider by the California State Board of Registered Nursing and any Licensed Nurse will receive BRN CE Credits for the hours awarded if they require it.
  

  Additionally, this Training is recognized and approved as a BBS Provider by the California State Board of Behavioral Sciences for MFT and LCSW licensure continuing education credits and any qualifying individual will receive those credits for the hours awarded if they require it.  
  

3, 4, 8 or 16 Contact Hours available.

Course Pricing...